Privacy Policy

1. Introduction

LetterGenie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered letter writing service.

2. Information We Collect

2.1 Information You Provide

When you use LetterGenie, you may provide:

• Letter Content: The details you enter about your situation, recipient, and desired tone
• Contact Information: Email address if you contact us or subscribe to updates
• Feedback: Any feedback or suggestions you share with us

2.2 Automatically Collected Information

We may automatically collect:

• Usage Data: How you interact with our service, pages visited, time spent
• Device Information: Browser type, operating system, IP address
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Generate personalized letter based on your input
• Provide and improve our service
• Respond to your inquiries and support requests
• Send you updates if you've subscribed (you can unsubscribe anytime)

3.2 Service Improvement

We may use aggregated, anonymized data to analyze usage patterns and improve our AI models and service quality. This data cannot be used to identify individual users.

4. Data Storage and Retention

4.1 Temporary Processing

Your letter content is temporarily processed in memory to generate your personalized letter. This data is not written to permanent storage and is automatically discarded after processing.

4.2 Other Data Retention

• Usage Analytics: Anonymized usage data may be retained for service improvement
• Contact Information: Retained only if you've provided it for communication purposes
• Cookies: As described in our Cookie Policy

5. Data Sharing and Disclosure

5.1 No Sale of Personal Data

We do not sell, trade, or rent your personal information to third parties.

5.2 Limited Sharing

We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who assist in operating our service (subject to confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or business transfer

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using HTTPS
• Access controls and authentication measures
• Regular security assessments and updates
• Secure data processing environments

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Know what personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

7.2 Cookies and Tracking

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our service.

8. Children's Privacy

LetterGenie is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Privacy Officer: [email protected]